Kruger et al. Egocentrism Over E-Mail: Can We Communicate as Well as We Think? (PDF) If comprehending human communication consisted merely of translating sentences and syntax into thoughts and ideas, there would be no room for misunderstanding. But it does not, and so there is. People convey meaning not only with what they say, but also with how they say it. Gesture, voice, expression, context—all are important paralinguistic cues that can disambiguate ambiguous messages (Archer & Akert, 1977; Argyle, 1970; DePaulo & Friedman, 1998). Indeed, it is not uncommon for paralinguistic information to more than merely supplement linguistic information, but to alter it completely. The sarcastic observation that “Blues Brother, 2000—now that’s a sequel†may imply one thing in the presence of paralinguistic cues but quite the opposite in the absence of them. The research presented here tested the implications of these observations for the rapidly escalating technology of e-mail, a communication medium largely lacking in paralinguistic information. We predicted that because of this limitation subtle forms of communication such as sarcasm and humor, would be difficult to convey. But more than that, we predicted that e-mail communicators would be largely unaware of this limitation. Because participants knew what they intended to communicate, we expected them to assume that their audience would as well. Stolen from ars technica